Frequently Asked Questions
Do you work after hours?
Silver Computer Consultants is
available by appointment on the weekends and after regular business
hours.
The SCC monthly service
includes emergency service.
SCC Manage Service technology
will monitor your servers and workstations 24/7/365
Do you have a trip charge for onsite service?
Trips outside of ten (10) of
Mitchellville, MD will be charge a $25 trip charge.
Do you repair laptops?
Software – yes.
Hardware – it depends. We can
advise you on your best options.
Which computer should I buy?
One that works best for you.
Call us and we can advise you of the best options.
What types of computer systems do you support?
Our staff has extensive
knowledge in many areas computer systems. We specialize in the
Microsoft Windows system, from single workstations to multiple
server environments.
What is your typical response time?
When our clients call we
answer! Many problems can be solved immediately over the phone via
the remote support we offer. We can connect directly into your
computer from our offices and fix many problems you may be having.
Typically our technicians can
service a client’s computer issue within 12 hours of their call –
and most problems are resolved within 24-48 hours.
We also provide full time
systems monitoring for quick, 24-hour access to your systems (by
your discretion, of course).
Will I be able to transfer files from one computer to another in my network?
Yes. By using the built-in functions of Windows
or Mac OS, you will be able to share files between computers
connected to your network.
Can I share my incoming internet connection with other computers on my network?
Yes. Connecting your incoming internet connection
up to a home router, you will be able to access the internet from
any computer that is on the network.
Can I share my printer with more than one computer?
Yes. This can be accomplished many different
ways. You can share the printer from within windows, purchase a
network compatible printer, or purchase a router with a print
server.
Is a wireless network safe?
Yes, but the network and the computers that are
on the network have to be configured correctly for it to be safe. On
the wireless station, WEP (Wireless Encryption Protocol) can be used
to encrypt the signal that is being sent and received. On the
network computers, passwords and permissions should be setup.
Can you troubleshoot an existing small network?
Yes. We can troubleshoot most home and small
business networks even if we did not originally install it.
What equipment do I need?
To answer this questions correctly, we first
would need to know what you would like to do on your network. After
that, we can put together a list of equipment you will need. Most
small networks will just need some sort of a switch or a router,
some network cable, and a couple of network cards.
I am not sure if my company does any sort of backup and I’m worried about our files. Can you help?
Definitely. Every company
should have a solid backup plan in place to ensure that your
critical files are intact in case of a catastrophic event. You never
know when a hard disk failure, virus, accident erasure, or any other
multitude of events could render your files unreadable. We offer a
variety of options and will work with you to decide what is ideal
for your specific needs – from a simple backup drive to complete,
off-site backup.
Can you save my files on a dead hard drive?
Often we can. If not, we
will advise you of the best options.
How can I improve the
wireless signal?
Change or add hardware.
Change the location of
your base station or PC.
What types of data recovery services do you offer?
Some of the date
recovery services we offer are the following:
Unable to boot
Virus attacks
Inaccessible drives or partitions
Unable to run or load data
Data corrupted
hard drive failure
hard drive crashes
What if you cannot recover my data?
If we cannot recover your data there is no charge
to you, unless you want us to seen the drive out to a Data Recovery
Lab.
What are the chances that you will be able to recover my data?
Depending on the severity of the problem, chances
of recovering the data vary.
What types of media can you recover data from?
We can recover data from IDE, EIDE and SATA hard
drive assemblies.
Do you sell computers?
We partner with many computer
manufactories for their business grade computers, server, and
firewall systems. Ask us what we can do for a new or upgraded
computer, fully customized and installed at your location!
Do I have to bring my computer in to you?
No. We make it easy for you
and come to your business or home office. At your location we
install, upgrade, diagnose, and troubleshoot your computers and
network.
Also… Many issues can be in
the environment that you are using the computer in. This cannot be
detected if you brought your computer system to us.
Can you help me with my Mac?
We can solve some Mac problems
but mostly we service and repair both PC’s.